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Frequently Asked Questions

What if I have a flat tyre?

Always check first if your valve is still firmly seated. If this is the way and your tyre is still running empty after pumping, we will help you. Contact ClicknBike using the contact number you received in the welcome email.

What should I do if my bike is broken?

If your bike is broken, we will quickly come along to make or exchange your bike for a working copy. Please contact ClicknBike using the contact details provided in the welcome email so we can help you as soon as possible.

How many bikes can I rent at the same time?

As long as there are enough bikes available you can rent as many bikes as you want.

Why does the bike have a red front tyre?

Good question! By using a red front tyre, the bike is easy to spot and you can easily find your own bike between all the other millions of bicycles in the Netherlands. In addition, you can recognize this unique hallmark of other ClicknBike Globetrotters.

Can I also rent a child seat?

Yes you can! For €5, — a child seat is included per day. This is to be used for children up to 8 years old.

Where can I rent a bike?

ClicknBike brings the bike to any location in the Netherlands. The delivery is free in Amsterdam. For other area’s we charge delivery costs.

My chain is off, now what?

We would like to put your chain back in front of you. Please contact us via the contact details provided in the welcome email and we will get you there.

Is the bike insured against theft?

If you have used the contribution of € 2,99 per day per bike then your bike is insured against theft. If your bike is stolen, we’ll make sure you get a new bike quickly. In addition, you pay € 50,- if your bike is well locked.

If you have not paid for the theft insurance and your bike is stolen, you pay € 400,- on top of your deposit.

What should I do if my bike was stolen and I didn’t lock it?

Let us know as soon as possible, then we will come to you to bring a new bike.

Because your bike was not locked, we do charge your own risk plus €450, — as a cost for the loss of your bike.

What should I do if my bike was stolen and it was locked?

We will come to you as soon as possible to bring a new bike and to make a declaration together. Please contact us quickly to schedule an appointment using the contact details provided in the welcome email. However, we charge your own risk for the loss of your bike.

How does ClicknBike knows if my bike was locked?

Because we use a digital lock, we know exactly if the bike was last opened or closed.

What should I do if my bike is taken by the municipality to the bike depot?

You can simply pick up your bike at the depot. In addition, you need the frame number, please contact us using the contact details provided in the welcome email.

Are you unable to pick up the bike at the depot? Then we can come by to deliver another bike. For this service we charge €10,-.

What should I do if I can’t find my bike anymore?

Please contact one of the ClicknBike staff members via the contact details provided in the welcome email, so we can help you further.

How much does it cost to rent a bike?

One day renting a bike is € 9,99. If you rent a bike for 3 days you pay € 24,99, 7 days renting a bike costs € 54,99 and for € 99,- you rent a bike for 14 days. You won’t find cheaper than this in Amsterdam.

Do you also have bikes for children?

No, we do not have bikes for children.

Is a bicycle helmet obligated?

No, a bicycle helmet is not obligated, but for the safety of you and your fellow users of the bike we recommend the use of a helmet.

Is it easy to use the bike?

The bike is set to adjust to everyone’s length. Because there are hand brakes on, it is easy to keep the bike under control.

Do you have any experience with cycling? First, practice a quiet place before entering the busy city.

How much does it cost to rent a bike for a day?

Renting a bike for one day costs € 9,99. If you rent a bike for 3 days you pay € 24,99, renting a bike for 7 days costs € 54,99 and for € 99,- you rent a bike for 14 days. You won’t find cheaper than this in Amsterdam.

Is your question not included? Please contact us by using this form.





FAQ